This Privacy Policy describes how RentGo Pattaya collects, uses, and protects your personal data when you visit or use our website rentgopattaya.com (the “Website”) and our car rental services in Pattaya, Thailand, including offers under the concept “Car Rental Pattaya No Credit Card, Low deposit”.
1. Who We Are
RentGo Pattaya is a local-focused car rental intermediary in Pattaya, Thailand. We work with trusted local partners and specialise in flexible, low-deposit car hire. We are committed to protecting your privacy and being transparent about how your information is handled.
2. Data We Collect
- Contact details: your name, email address, phone number, and (optionally) home address when you book a car or contact us.
- Booking details: rental dates, vehicle category, pickup and drop-off location, flight or arrival details (if applicable), and hotel/condo address for delivery.
- Identification: driver’s licence and passport/ID details checked and recorded by the local rental partner at pickup, as required by Thai law and insurance.
- Website data: IP address, browser type, device information and cookies used for security, analytics and basic functionality.
3. How We Use Your Data
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- To confirm and manage your car rental booking.
- To contact you about your reservation, pickup, delivery or support.
- To share necessary booking details with local rental partners so they can provide the service.
- To comply with local laws, tax rules and insurance requirements.
- To improve our Website and customer experience through basic analytics.
- To protect our services against abuse and maintain security.
4. Data Sharing
We do not sell your personal data. We may share limited data only with:
- Local car rental partners in Pattaya and nearby areas who provide the vehicle and rental contract.
- Insurance providers and, where needed, roadside assistance services for coverage and claims.
- Local authorities if we are legally required to provide information.
- IT and hosting partners who operate and secure our Website under confidentiality and data-protection obligations.
5. Cookies and Analytics
Our Website uses cookies to:
- enable core functions and security,
- remember basic preferences (such as language, if applicable),
- analyse traffic and usage in an aggregated or pseudonymised form.
By continuing to use the Website, you consent to our use of cookies. You can disable cookies in your browser settings, but some features may not work correctly.
6. Data Storage and Security
Your personal data is stored securely and kept only as long as necessary for:
- processing bookings and providing support,
- meeting legal or regulatory obligations,
- resolving disputes and enforcing agreements.
We use technical and organisational measures such as secure servers and access control to protect your data, but no online system can be guaranteed 100% secure.
7. Your Rights
Depending on applicable law, you may have the right to:
- access the personal data we hold about you,
- request corrections of inaccurate or incomplete data,
- request deletion of your data, unless we must keep it for legal reasons,
- object to or restrict certain types of processing,
- withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our Website may include links to external websites (for example, travel resources or partner platforms). We are not responsible for the privacy practices or content of those sites and recommend reviewing their privacy policies before providing any data.